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FAB 468X - Food and Beverage Culminating Seminar: Crisis Management & Recovery

Resources for course assignments. Culminating experience linking theory and practice mastered in core hospitality courses. Assess organizational challenges and evaluate solutions through the integration of research and theory.

Crisis Management & Recovery

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Crisis Management Readings

CRISIS MANAGEMENT

 

How to Talk to Your Team When the Future Is Uncertain

https://hbr.org/2020/04/how-to-talk-to-your-team-when-the-future-is-uncertain

 

How to Talk to Your Team When the Future Is Uncertain

https://hbr.org/2020/04/how-to-talk-to-your-team-when-the-future-is-uncertain

 

22 Biggest Crisis Communications

https://aaronallen.com/blog/restaurant-crisis-communications 

 

Crisis Communications Plan

https://www.ready.gov/business/implementation/crisis

 

Everyone Needs Risk Management

https://www.forbes.com/sites/mikepatton/2014/11/30/everyone-needs-risk-management/#154ad32729f1 

 

Crisis management and recovery: how restaurants in Hong Kong responded to SARS

https://unlv-primo.hosted.exlibrisgroup.com/permalink/f/6tvje6/TN_elsevier_sdoi_10_1016_j_ijhm_2004_12_001

 

Crisis Management Communications

https://instituteforpr.org/crisis-management-and-communications/ 

 

Complete Guide to Crisis Management and Communication

https://virtualspeech.com/blog/crisis-communications-and-management-guide

 

Crisis Communications Plan

https://www.ready.gov/business/implementation/crisis

 

Crisis management and recovery: how restaurants in Hong Kong responded to SARS

https://unlv-primo.hosted.exlibrisgroup.com/permalink/f/6tvje6/TN_elsevier_sdoi_10_1016_j_ijhm_2004_12_001

 

Crisis Management Primer for Foodborne Illness

https://www.scrla.org/general/custom.asp?page=226

 

Covid-19 Readings

GOVERNMENT AND STATE SITES

 

Health Department Regulations

https://www.southernnevadahealthdistrict.org/permits-and-regulations/food-establishment-resource-library/covid-19-guidance-for-food-establishments/

 

National Restaurant Association:

https://www.restaurant.org/Covid19 - Restaurant Association Resources

 

National Restaurant Association: 

https://www.restaurant.org/Manage-My-Restaurant/Business-Operations/preparedness

 

Health District Permits and regulations/COVID 19

https://www.southernnevadahealthdistrict.org/permits-and-regulations/food-establishment-resource-library/covid-19-guidance-for-food-establishments/

 

COVID-19 Guidance for Food Establishments

https://www.southernnevadahealthdistrict.org/permits-and-regulations/food-establishment-resource-library/covid-19-guidance-for-food-establishments/


 

Johns Hopkins University Research Center COVID-19 report center

https://coronavirus.jhu.edu/map.html

 

Crisis Communications Plan

https://www.ready.gov/business/implementation/crisis

 

CASUAL DINING RESTAURANTS/MOM AND POP OPERATIONS 

 

How Coronavirus Decimated The Restaurant Industry Overnight. https://www.youtube.com/watch?v=10gG4REB3g4&feature=youtu.be    

 

Why The Coronavirus Recession Is Unlike Any Other. https://www.youtube.com/watch?v=Fq3KMoidtLk 

 

By the Numbers: COVID-19's Devastating Effect on the Restaurant Industry. https://www.eater.com/2020/3/24/21184301/restaurant-industry-data-impact-covid-19-coronavirus 

 

The New Normal: How coronavirus will change local restaurants. 2020, from https://news3lv.com/news/local/the-new-normal-how-coronavirus-will-change-local-restaurants 

 

'A Band-Aid on a gunshot wound': How the restaurant industry is responding to COVID-19 relief. 

https://www.brookings.edu/research/a-band-aid-on-a-gunshot-wound-how-the-restaurant-industry-is-responding-to-covid-19-relief/ 

 

COVID-19's Impact, from the Perspective of Restaurant Owners. https://www.qsrmagazine.com/consumer-trends/covid-19s-impact-perspective-restaurant-owners 

 

INDEPENDENT FINE DINING RESTAURANTS (outside of casinos)

 

Nevada orders all casinos, bars, restaurants closed as U.S. coronavirus cases surge. https://news.yahoo.com/nevada-orders-casinos-bars-restaurants-025238028.html?guccounter=1

Las Vegas Sands donating 2M face masks, paying employees of third-party restaurants during COVID-19 shutdown.

https://www.msn.com/en-us/news/us/las-vegas-sands-donating-2m-face-masks-paying-employees-of-third-party-restaurants-during-covid-19-shutdown/ar-BB12eMgi 

Unable to seat diners, Las Vegas restaurants in survival mode. https://www.reviewjournal.com/entertainment/food/unable-to-seat-diners-las-vegas-restaurants-in-survival-mode-1991840/ 

 

FOOD SUPPLY CHAIN (producer to consumer)

Coronavirus Economic Impact Report. Retrieved April 17, 2020 from https://www.yelpeconomicaverage.com/yelp-coronavirus-economic-impact-report

 

DHS and USDA Move to Protect American Farmers and Ensure Continued Flow of America's Food Supply. https://www.usda.gov/media/press-releases/2020/04/15/dhs-and-usda-move-protect-american-farmers-and-ensure-continued 

 

Coronavirus Has Broken America's Food Supply. 

https://prospect.org/coronavirus/supply-chain-broken-american-food-supply/ 

 

Global Supply Chains and Human Behavior Converge During Covid-19 Pandemic. https://www.directrelief.org/2020/04/global-supply-chains-and-human-behavior-converge-during-covid-19-pandemic/ 

 

Meat processing plants are closing due to covid-19 outbreaks. Beef shortfalls may follow. https://www.washingtonpost.com/business/2020/04/16/meat-processing-plants-are-closing-due-covid-19-outbreaks-beef-shortfalls-may-follow/ 

 

Coronavirus raises questions about food security, supply chain in Nevada. Retrieved April 18, 2020, from www

https://www.nnbw.com/news/coronavirus-raises-questions-about-food-security-supply-chain-in-nevada/ 

 

FOOD DELIVERY / GROCERY STORE OPERATIONS

 

Trading Nation: Covid-19 stocks outperform, here's how to play the group

https://www.cnbc.com/video/2020/05/20/trading-nation-covid-19-stocks-outperform-heres-how-to-play-the-group.html

 

We are working ten times harder for no reason': Desperate, terrified fast food workers from across the US expose the bleak reality of working during the coronavirus outbreak. https://www.businessinsider.com/coronavirus-mcdonalds-taco-bell-workers-on-working-in-pandemic-2020-3  

 

Coronavirus: Food delivery is 300 times more popular vs. a month ago, according to Yelp Data.  https://finance.yahoo.com/news/coronavirus-food-delivery-is-300-times-more-wwwpopular-vs-a-month-ago-according-to-yelp-data-182100853.html

 

Why Pizza Chains Are Weathering the Coronavirus Downturn Better Than Their Restaurant Counterparts. 

 https://www.forbes.com/sites/aliciakelso/2020/04/01/why-pizza-companies-are-weathering-the-downturn-better-than-their-restaurant-counterparts/#5e274ae15f0d

 

Domino’s, Kroger and more: Food retailers hiring amid coronavirus pandemic. https://www.today.com/food/companies-hiring-food-service-workers-during-coronavirus-outbreak-t176590

Covid-19 Readings Continued

FOOD AND BEVERAGE OPERATIONS INSIDE CASINOS

 “Las Vegas Casino Companies Burning up to $14.4M a Day, Report Finds.” www.reviewjournal.com/business/casinos-gaming/las-vegas-casino-companies-burning-up-to-14-4m-a-day-report-finds-1989791/.

   

 “After the End of the World: the Eerie Silence of the Las Vegas Strip.” The Guardian, www.theguardian.com/world/2020/apr/14/las-vegas-strip-closed-coronavirus

SMALL CONVIENT STORES (gas stations)

Gas prices dropping, but Nevada remains among most expensive states  https://www.reviewjournal.com/news/news-columns/road-warrior/gas-prices-dropping-but-nevada-remains-among-most-expensive-states-2005511/

 

The limbo dance of oil prices due to coronavirus may send the national average to $1.30 per gallon-here’s why. https://www.businessinsider.com/coronavirus-gas-prices-dropping-covid-19-russia-saudia-arabia-2020-4 

 

No more self-serve soda and hot dog rollers: Coronavirus upends convenience stores. 

https://www.cnn.com/2020/04/03/business/convenience-stores-coronavirus-7-eleven-wawa/index.html 

 

Nevada unemployment rate skyrockets in March due to pandemic.  

https://www.reviewjournal.com/business/nevada-unemployment-rate-skyrockets-in-march-due-to-pandemic-2007524/

 

CARES ACT: Unemployment: These are every state's claims since the coronavirus shut the economy down. https://www.usatoday.com/story/money/2020/04/14/coronavirus-unemploymentclaims-caused-covid-19-crisis-state/5130034002/

 

RECOVERY/ REOPENING/CONTINUING BUSINESS

 

Tell me the story about Virus again……..

https://www.youtube.com/watch?v=zk-dLj2AWD0&feature=share&fbclid=IwAR0lDBCXseYhDEOg3P0P2J_UChiV8zJ0ATOTjJxjmPN6LX2c_z7yfSjdeHw

 

Restaurants find ways to serve, improvise amid restrictions

https://www.reviewjournal.com/entertainment/food/restaurants-find-ways-to-serve-improvise-amid-restrictions-2033576/

 

Romeo, P. (2020) Will Restaurant Customers Be Quick To Return? https://www.restaurantbusinessonline.com/consumer-trends/will-restaurant-customers-be-quick-return

 

Restaurant Expenses for closed restaurants

https://www.eater.com/2020/3/24/21192792/restaurants-cant-pay-rent-landlords-lease-covid-19-coronavirus 

 

Streets closed in downtown Las Vegas to make way for dining

https://www.reviewjournal.com/local/local-las-vegas/downtown/streets-closed-in-downtown-las-vegas-to-make-way-for-dining-2032693/

 

Fed Chairman issues stark warning about U.S. economy

https://www.washingtonpost.com/nation/2020/05/13/coronavirus-update-us/

 

Restaurant Industry Blueprint for Recovery

https://restaurant.org/Manage-My-Restaurant/Business-Operations/Covid19/Restaurant-Industry-Blueprint-for-Recovery

 

Las Vegas reopening safely

https://www.fodors.com/world/north-america/usa/nevada/las-vegas/experiences/news/what-the-hell-is-happening-in-vegas-can-it-actually-reopen-safely

 

Restaurant Association Resources/Reopening

https://www.restaurant.org/Covid19 

 

‘5 Ways Restaurants Are Adapting Right Now

https://www.eater.com/ad/21222670/restaurants-small-businesses-adapting-delivery-curbside-pickup-gift-cards

 

Reopening Video

https://www.8newsnow.com/news/local/restaurant-training-catered-to-reopening-during-covid-19-crisis/

 

Station Casinos reveals restaurant opening dates for 3 properties

https://www.reviewjournal.com/entertainment/food/station-casinos-reveals-restaurant-opening-dates-for-3-properties-2032943/

 

Black light experiment shows how quickly a virus like Covid-19 can spread at a restaurant

https://www.cnn.com/2020/05/13/health/japan-black-light-experiment-coronavirus-trnd-wellness/index.html

 

Take a CLEAN Look at Your Business Post-COVID-19

https://eiexchange.com/content/take-a-clean-look-at-your-business-post-covid19 


 

Millennials and recovery plan

https://www.hotel-online.com/press_releases/release/covid-19-and-hospitality-why-attracting-millennial-travelers-is-essential-to-your-hotels-recovery-plan/?utm_source=Hotel+Online+Subscribers&utm_campaign=f4215b90ae-EMAIL_CAMPAIGN_2020_04_01_07_47&utm_medium=email&utm_term=0_6443205a94-f4215b90ae-144953973

 

Limiting Capacity May Be a Death Sentence for Suffering Restaurants

https://www.eater.com/2020/5/1/21243489/limited-capacity-could-destroy-the-restaurant-business

 

5 tips for managing workplace disruption during the coronavirus pandemic

https://www.us.jll.com/en/views/5-tips-for-managing-workplace-disruption-during-the-coronavirus-pandemic?utm_source=Hotel+Online+Subscribers&utm_campaign=f4215b90ae-EMAIL_CAMPAIGN_2020_04_01_07_47&utm_medium=email&utm_term=0_6443205a94-f4215b90ae-144953973

 

Panel of Chefs will discuss the state of the foodservice industry and the challenges being faced by the culinary community.

https://www.youtube.com/watch?v=sYhUJ2fRNOs&feature=youtu.be

 

Leading Through A Global Pandemic- Multiple Articles 

https://hbsp.harvard.edu/catalog/featured-collection/managing-pandemics?cid=email%7Celoqua%7Cpandemic-active-edu-ab-apr0320%7C347304%7Cproduct-update%7Cactive-educator%7Cfeatured-collection%7C202004091760 

 

Hotels & Resorts banking on zero based budgeting to recover losses

https://hospitality.economictimes.indiatimes.com/news/hotels/the-fern-hotels-resorts-banking-on-zero-based-budgeting-to-recover-losses/75162076

 

MGM Resorts CEO says company will be 'operating differently' upon reopening

https://www.fox5vegas.com/coronavirus/mgm-resorts-ceo-says-company-will-be-operating-differently-upon-reopening/article_6807d136-84b3-11ea-8e71-b335fad417a7.html

 

A Strategic Approach to Managing Risk and Crisis at Tourist Destinations: (2.2.3 Crises Recovery Strategies)

https://link-springer-com.ezproxy.library.unlv.edu/chapter/10.1007%2F978-3-030-16981-7_16

 

Preparedness Resources for restaurant operators

https://www.restaurant.org/Manage-My-Restaurant/Business-Operations/preparedness

 

National Restaurant Association Resources

https://www.restaurant.org/Covid19 

 

Pandemic Accelerates Adoption of Self-Service Tech in Resorts

https://www.reviewjournal.com/post/2080460

 

 

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