Quality and Quantity
Specific procedures and performance standards for your department will be communicated to you during department orientation and on-the-job training. It is important to continue working at the standard that your supervisor has taught you. You are a vital part of the professional level of service that the Libraries present.
We expect you to execute your jobs in ways that are:
Accurate and Complete
Both of these characteristics are essential to keeping the library organized and its materials accessible.
Sometimes this will mean speedily locating the materials requested and delivering them to patrons or your supervisor. Sometimes you will need to plan out a task so that it is completed by a deadline.
Volunteer information when you have the knowledge; ask for assistance when you do not. Incomplete or wrong information and failure to refer patrons to the correct source (a librarian or reference desk) can cause real problems for patrons and coworkers.
Learn about the library's various resources, departments, and the people who staff them.
Willing & Flexible
Sometimes the demands on your services may exceed what you think is the scope of your responsibilities. For example: Another staff member may need your help, a demanding patron may tax your patience, or your supervisor may need you to cover for an absent coworker. Remember that you are expected to follow the direction of your supervisor and your supervisor values your willingness and flexibility.
Handling Problem Patrons
If you observe a patron in the library who appears to be 'suspicious' or is abusive towards someone or library materials, obtain a complete physical description of the person and inform a library staff member or Library Security (379-1561). If you are alone or in doubt, do not hesitate to call Campus Police at 911 (no need to dial "8" first). Also, let your supervisor, Circulation (ext. 52111) and the Administration Office (ext. 52286) know if Campus Police have been called.